Who to contact for emergencies and urgent support
If you think a child is in immediate danger, dial 999 or contact your local authority social care department, or the NSPCC.
If you are a child and you need help, call Childline’s 24-hour support service on 0800 11 11.
For more information about getting help for you or somebody else, information about how Barnardo's can help you or suggestions of where else to seek support see our get help page.
We also currently run two free helplines to support people. Click below to see if we can help you.
How do I speak to someone at Barnardo's?
You can find information about our work and services on our website. If you need support from a service or professional, please do not use the contact us form. Search for a service in your local area and speak to them directly about the help and support they may be able to offer.
You can use our contact us form below for certain queries. We aim to respond within 20 days but due to the high volume of enquiries we receive, there might be a delay in getting back to you. We advise you to see below and contact the right people for a quicker response.
If you have an urgent concern about Barnardo’s services please contact our Children's Services Complaints team.
Compliments, concerns and complaints
Use the contact us form and select the ‘Compliments, concerns and complaints' field for all complaints about shops and fundraising.
For more information about our fundraising complaints procedure see here.
If you have an urgent concern about Barnardo’s services please contact our children's services complaints team.
Information about services and support we offer in your area
Use our search function to find out more about specific services in your local area and use the contact details on the service page to contact that service directly for more information about who is eligible for the service, to refer people to that service or enquire about getting support for yourself and your family.
Please do not use the contact us form to seek help and advice.
If you need more information about the different types of services we offer, read our informational pages in the get support section.
Contact our helplines for support if you're eligible.
If you've received support from a service and want more information about your personal records, see our privacy notice.
Fundraising, making a donation, or changing your details
To change your bank details, address or your communication preferences select the field called 'Changing your details'.
For more information about how we collect, store and use your data see our privacy notice.
For general fundraising enquiries or to make a donation, use the contact us form below and select the field ‘Fundraising and donations’ to speak to our supporter care team.
Your data and privacy
For full information about how we collect, store and use your data see our privacy notice.
A note to supporters:
We are so grateful for your support. Without you we simply could not continue changing children’s lives across the UK for the better.
As part of our commitment to supporters like you, we work with partner organisations to understand more about how you feel about our work. Unfortunately, we’ve been made aware that one of these partners was recently subject to an IT security incident where some of the data they hold was accessed by an unauthorised third party.
After speaking to this partner and to security experts we do not have any evidence to suggest that Barnardo’s supporters’ data has been compromised. We also want to assure supporters that our partner did not hold sensitive information such as banking details or identity documentation.
If this situation changes, or we receive any evidence that our supporters’ data was compromised we will of course write out to anyone who could be affected individually.
We take the protection of our supporters’ data extremely seriously and we will always be vigilant in ensuring that any data you share with us is protected. If you have any concerns about this or would like to discuss further then please do contact our Supporter Care team.
You can email them directly or select 'Fundraising' in the drop down on the form below.
If you wish to contact the team about running, cycling, trekking or any other type of adventure fundraising events we run, please select the 'running, trekking, cycling fundraising events' box below in the contact us form.
For events run by your local service, please contact the service directly for more information.
Research opportunities or information
For more information about research we have conducted, explore our research publications area of the website.
For enquiries relating to conducting research contact the appropriate services in your area.
For information about research ethics within Barnardo's and gaining ethical approval for research please contact Barnardo's Research Ethics Committee.
Employment and vacancies
Please refer to our jobs pages for more information about current vacancies. Please be aware that we do not take unsolicited CVs.
For enquiries about interviews or applications and select ‘Jobs’ to speak to someone.
Issues relating to buildings and properties
For complaints or enquiries about Barnardo’s premises, please contact the properties team on 0203 988 0888.