Contact us

Who to contact for emergencies and urgent support

If you think a child is in immediate danger, dial 999 or contact your local authority social care department, or the NSPCC.

If you are a child and you need help, call Childline’s 24-hour support service on 0800 11 11.

For more information about getting help for you or somebody else, information about how Barnardo's can help you or suggestions of where else to seek support see our get help page.

We also currently run two free helplines to support people. Click below to see if we can help you. 

How do I speak to someone at Barnardo's?

You can find information about our work and services on our website. If you need support from a service or professional, please do not use the contact us form. Search for a service in your local area and speak to them directly about the help and support they may be able to offer. To contact your regional head office find regional contact details here.

You can use our contact us form below for certain queries. We aim to respond within 20 days but due to the high volume of enquiries we receive, there might be a delay in getting back to you. We advise you to see below and contact the right people for a quicker response. 

If you have an urgent concern about Barnardo’s services please contact our Children's Services Complaints team.

Compliments, concerns and complaints

Use the contact us form and select the ‘Compliments, concerns and complaints' field for all complaints about shops and fundraising.  

For more information about our fundraising complaints procedure see here.

If you have an urgent concern about Barnardo’s services please contact our children's services complaints team.

Information about services and support we offer in your area 

Use our search function to find out more about specific services in your local area and use the contact details on the service page to contact that service directly for more information about who is eligible for the service, to refer people to that service or enquire about getting support for yourself and your family.  

Please do not use the contact us form to seek help and advice.

If you need more information about the different types of services we offer, read our informational pages in the get support section. 

Contact our helplines for support if you're eligible.

If you've received support from a service and want more information about your personal records, see our privacy notice.

Retail issues, donating items or deliveries 

Find out how to request a pick up of items, or any further information about our shops here. Contact the retail team directly on 0800 328 7795 or at [email protected] for issues relating to online shopping. See here for more information. 

Fundraising, making a donation, or changing your details 

To change your bank details, address or your communication preferences select the field called 'Changing your details'.

For more information about how we collect, store and use your data see our privacy notice.

For general fundraising enquiries or to make a donation, use the contact us form below and select the field ‘Fundraising and donations’ to speak to our supporter care team.

Search our website for more information about how we fundraise and how we use your donations.

Your data and privacy

For full information about how we collect, store and use your data see our privacy notice.

A note to supporters:

We are so grateful for your support. Without you we simply could not continue changing children’s lives across the UK for the better. 

As part of our commitment to supporters like you, we work with partner organisations to understand more about how you feel about our work. Unfortunately, we’ve been made aware that one of these partners was recently subject to an IT security incident where some of the data they hold was accessed by an unauthorised third party. 

After speaking to this partner and to security experts we do not have any evidence to suggest that Barnardo’s supporters’ data has been compromised. We also want to assure supporters that our partner did not hold sensitive information such as banking details or identity documentation. 

If this situation changes, or we receive any evidence that our supporters’ data was compromised we will of course write out to anyone who could be affected individually. 

We take the protection of our supporters’ data extremely seriously and we will always be vigilant in ensuring that any data you share with us is protected. If you have any concerns about this or would like to discuss further then please do contact our Supporter Care team.

You can email them directly or select 'Fundraising' in the drop down on the form below.


If you wish to contact the team about running, cycling, trekking or any other type of adventure fundraising events we run, please select the 'running, trekking, cycling fundraising events' box below in the contact us form.

For more information about fostering and adoption events, please check the fostering and adoption page in your region for information about events for you.

For events run by your local service, please contact the service directly for more information.

Information about relatives who were adopted through Barnardo’s

For information about yourself or your relatives who were previously ‘Barnardo's boys and girls’ you can contact our Making Connections team, or explore further support for adult adoptees


Find out how to work with us or contact our corporate partnership team

Training and consultancy 

For more information visit our training and consultancy webpages.

If you wish to enquire about Barnardo’s training opportunities please contact our training team or select ‘Training and consultancy’ in the contact us form.

Research opportunities or information 

For more information about research we have conducted, explore our research publications area of the website. 

For enquiries relating to conducting research contact the appropriate services in your area.

For information about research ethics within Barnardo's and gaining ethical approval for research please contact Barnardo's Research Ethics Committee.

Employment and vacancies 

Please refer to our jobs pages for more information about current vacancies. Please be aware that we do not take unsolicited CVs.  

For enquiries about interviews or applications and select ‘Jobs’ to speak to someone.  

If you are an ex-employee of Barnardo’s contact the People Team for references, or for information about pensions contact the Pension Team.


All current volunteering opportunities will be featured on our volunteering pages.  

Issues relating to buildings and properties 

For complaints or enquiries about Barnardo’s premises, please contact the properties team on 0203 988 0888. 

Media enquiries 

Any queries relating to press releases, news or statements from Barnardo’s, please contact our national or regional media teams using the details in our media centre.