In an emergency

If you – or someone you know – are in immediate danger, call the police on 999.

Children and young people

If you need to talk to someone, you can call Childline on 0800 1111.

This is a free and confidential 24-hour helpline where you can talk about anything that's worrying you.

Adults concerned about a child or young person

If you have concerns about a child's safety or welfare, call the NSPCC on 0808 800 5000

Support during lockdown

The See, Hear, Respond initiative is a partnership of organisations who have come together to support to children, young people and families who are affected by coronavirus and the lockdown. There are many ways we can help: by listening to you over the phone, meeting you in person or sharing in our online hub the support and information you might need.

If you’ve been affected by our recent advert

Our services to help children and young people affected by grief, loss and bereavement require a referral from health, social or education workers. 

For urgent support, please contact one of the organisations listed below. Our practitioners suggest:

Child Bereavement UK

Support line: 0800 02 888 40 Monday – Friday, 9am – 5pm)
Live Chat (Monday - Friday, 9am - 5pm)


Support line: 0800 1111 (7:30am–midnight from Monday to Friday, or from 9am–midnight at weekends)

Cruse Bereavement Care or Hope Again (Cruze's site for young people)

Freephone National Helpline: 0808 808 1766 (Mon & Fri 9.30am - 5pm, Tues - Thurs 9.30am - 8pm, Sat & Sun 10am-2pm)

Cruse Bereavement Care (Scotland)

Support line: 0845 600 2227 (Mon-Thurs 9am-8pm, Fri 9am-4pm)

Barnardo’s Child Bereavement Service (NI)

Support line: 07867372711 or 07867 372711

Grief Encounter

Support line: 0808 802 0111 (Mon-Fri 9am-9pm)

For information about local services to you, the Childhood Bereavement Network has a local support search function of their member organisations.

We run over 1000 services for children, families and young people all over the UK.

For some of these services you'll need somebody like a teacher or social worker to refer you.

If Barnardo’s doesn’t provide the service you need in your area, try contacting one of the following:


Coram Voice

Child bereavement

Child Bereavement UK

Children’s centres

Find a Sure Start Children's Centre 

Disability advocacy/participation

The Advocacy Project

Domestic abuse



Youth Employment UK

Family contact

Spurgeons children's charity

Housing and homelessness


Leaving care

Coram Voice

Mental health support 

Young Minds' helpline for parents and carers's online support for young people





The Mix



Missing People


If you suspect a child may be trafficked, call the Modern Slavery Helpline on 0800 012 1700. 

If the child is in immediate danger phone 999 immediately and let the operator know that there is a potential that they are a trafficked child.