This service is closing 

We’re so sorry to announce that the See, Hear, Respond Partnership will stop taking referrals on 3 March 2021 and will close as a service on 31 March 2021, as funding has now ceased.  We will continue to take referrals for children and parents whose needs can be addressed within four weeks until 3 March. For more complex and long term needs, please refer to your local authority Early Help provision. Our See Hear Respond support hub and Barnardo’s Family Space remain open. 

Thanks to the referrals you’ve made, we’ve been able to support more than 58,000 children and young people during the Covid-19 crisis since July 2020, with vital funds from the Department for Education and the support of more than 80 incredible partner organisations. 

You can still ask for help until 3 March and we can support you until 31 March

If you’re a parent or carer affected by Covid-19 in England, we’re here for you.

We can usually help if you are expecting a child or caring for anyone who is

  • under the age of 18,
  • has a special educational need and are under the age of 25,
  • not already supported by social services in England.

If you’re not sure if we can help, it’s okay to give us a call. You can tell us about yourself and, if we can’t help you, we’ll find someone who can.

We won’t judge you or blame you, whatever you are going through.

You can call us for free on 0800 157 7015 to speak to a friendly person in our team, and we’ll help you figure things out.

Our support is free, and we can talk about what kind of support works for you. 

You can call us between Monday and Friday 9am – 5pm. You can also use our form below to explain a bit about yourself and we’ll get back to you.

Action for Children 

As one of our See, Hear, Respond partners, Action for Children have launched ParentTalk, a chat service designed for parents or carers affected by Covid-19 in England.

This national service provides online support and advice for parents or carers with children aged between 0 – 19. They offer varied support from light touch signposting to more in depth therapeutic support, such as parenting advice for up to 6 sessions.

If you are a parent or carer who wants support, Action for Children’s See Hear Respond Parent Talk is available for you.

SHR Parent Talk is available:

12:30-19:30 Monday
10:30-16:30 Tuesday
09:30-16:30 Wednesday
12:30-19:30 Thursday
09:30-16:00 Friday

If this is an emergency and a child is in danger, contact the Police on 999.

Tell us a bit about yourself

If you would find it safer or easier to tell us about your situation in writing, use this confidential online form.

Explore our Support Hub

We’ve put together these online resources to help support your family.

Things to know

  • We work with families from all walks of life. We won’t judge you or blame you, whatever you are going through. 
  • We work across all of England, and if you live outside England then Childline or the NSPCC can support you
  • This service will provide support to children and families who do not have active social worker involvement
  • Our phone number is free, you won’t have to pay to contact us or to access the support offered.
  • Everyone has the right to be safe. If we become worried about the safety of anyone we will share information with other organisations to ensure they are protected from harm. This is our legal duty. We will always try to work with those at risk to agree a plan together to maximise their safety and welfare. 
  • With your agreement, we may share you and your family’s information with other organisations in our Partnership who will provide part of this support service.