We want to speak to parents and carers, directly over the phone; to listen to you, understand your situation and make a plan with you about how we can help. 

Call 0800 157 7015 to speak to one of our Barnardo’s project workers

We operate between Monday – Friday 9am – 9pm and Saturday and Sunday 10am – 6pm 

If you are concerned that a child is being hurt or abused, contact the Police on 999.

What you should know:

  • We only work in England but the NSPCC works throughout the UK
  • This service will provide support to children and families who do not have active social worker involvement
  • Our phone number is free, you won’t have to pay to contact us or to access the support offered.
  • Your phone call will be answered by one of our Barnardo’s project workers who are experienced in working with families from all walks of life. They will not judge you or blame you whatever you are going through. 
  • Everyone has the right to be safe. If we become worried about the safety of anyone we will share information with other organisations to ensure they are protected from harm. This is our legal duty. We will always try to work with those at risk to agree a plan together to maximise their safety and welfare. 
  • With your agreement we may share your and your family’s information with other organisations who will provide part of this service

Parent/Carer referral form

Parent/Carer referral form

If you would find it safer or easier to tell us about your situation in writing you can use our online form  before speaking with us directly.

The See, Hear, Respond Support Hub

As well as the above referral, there are also a number of resources we've developed to help support you and your family. See below for more details.