This research captures referrers’ perspectives of See, Hear, Respond, a consortium of charities and partners supporting children and families adversely affected by the COVID-19 pandemic.
Taking a mixed methods approach, involving 102 interviews and a survey of 388 referrers, the research shows referrers views of See, Hear, Respond were predominantly positive. Referrers identified the referral process, the knowledge, skills and professionalism of practitioners, the responsiveness of support and the support on offer, the eligibility criteria, and the quality of support as key strengths of See, Hear, Respond. While referrers were not always aware of what difference the programme had made to children and families, those who did have an insight into this felt it made positive differences in the short-term.
Keywords: COVID-19; Referrers