See, Hear, Respond Northern Ireland is here to help children, young people and families cope with the Covid-19 crisis.

In response to COVID-19, we have a number of ways to offer you support if you live in Northern Ireland:

  • Confidential online referral
  • A free helpline (0800 157 7015)
  • A support hub of advice and information

We’ll help you with with everything from money worries, to coping with stress and isolation, school anxiety, those with health vulnerabilities or disabilities, relationships with parents or family, keeping safe and well during COVID and much more. We will respond to every contact made with us, so no child gets missed. 

This service is designed for both children, young people and their families, as well as professionals who would like to discuss concerns for someone.

Support hub

Our support hub is a space for parents, carers and young people to access a range of materials, resources and much more to help deal with some of the challenges the pandemic has presented. 

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    Emotional wellbeing

    The Mental Health Sub-Hub features lots of useful resources to help you prioritise yours and your children’s mental health.

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    Supporting families

    In the Supporting Families Sub-Hub you will find a range of resources, tools, videos and more focused on supporting your family during the pandemic.

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    Online life

    We know that helping children navigate the internet can be a real concern for many parents and carers. The Online Life Sub-Hub features guides and resources to help you talk to your child.

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    Back to school

    In the back to school sub hub you will find a range of resources, tools, videos and more to help you support your child’s journey going back to school.

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    Special Educational Needs & Disability

    The SEND Sub-Hub features information and resources for children with complex needs, such as children and young people with special educational needs and disability (SEND).

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    Young carers

    The Young Carers Sub-Hub is where you will find a range of resources, tools, videos to support you as a young carer dealing with increased pressure during the pandemic.

What sorts of resources will I find here?

You will be able to find lots of helpful resources, from articles to toolkits, podcasts to animations, and much more.

I am a professional, can I access the resources?

Yes, the See, Hear, Respond Hub is an interactive space where you will find a range of materials to signpost service users to.

Other resources which may be helpful​​​​​​

Family Support Hubs in Northern Ireland

Family support hubs provide early intervention family support services to vulnerable families and children aged 0-18. There are 29 Family Support Hubs across Northern Ireland; they are a multi-agency network of statutory, community and voluntary organisations that either provide early intervention services or work with families who need early intervention services. The Hub uses its knowledge of local service providers and the Family Support NI website to signpost families with specific needs to appropriate services.


Childline is a counselling service for children and young people up to their 19th birthday in the United Kingdom provided by the NSPCC. Callers are not required to provide their name, they can give as little or as much personal information as they wish.

Barnardo’s Child Bereavement Helpline

Barnardo’s Child Bereavement Service Helpline is accessible on 07867372711 on Mondays and Tuesdays from 10am - 1pm, to give advice to anyone concerned about a bereaved child or young person. (we have a coping with bereavement leaflet as well)

Carers NI – Helpline

The helpline provides a range of general and specialist advice services for carers. Trained advisers can provide advice and information on a wide range of issues – welfare benefits, community care and carer support.

Tel: 028 9043 9843

Adoption and Fostering Services

There are 108 services across N.Ireland


Gateway is a social work service for children and families. It is the first point of contact for people who are concerned about a child or young person not already known to social services. This service refers families and protects children where necessary.

If you have an immediate concern about the safety of a child, please contact the Gateway team on telephoning 0300 1234 333 A duty social worker is available to take your call, Monday-Friday, 9.00am-5.00pm. An out of hours emergency social work service can be contacted after 5.00pm on 028 9504 9999

Parentline NI

Parentline NI offers parenting support.  The line is open from 9am to 9pm Monday to Thursday, 9-5pm Friday and 9am to 1pm on Saturday. The is available through a range of different channels including telephone, face to face and online. Tel: 0808 8020 400 

Domestic Violence and Sexual Abuse Northern Ireland

The Domestic Violence and Sexual Abuse Northern Ireland helpline offers support, advice and referrals for any victim of domestic and sexual abuse/violence in Northern Ireland. The Helpline will also offer support and advice to those concerned about victims, those with concerns as to whether abuse is occurring and to professionals


Lifeline is the Northern Ireland crisis response helpline service for people who are experiencing distress or despair. No matter what your age or where you live in Northern Ireland, if you are or someone you know is in distress or despair, Lifeline is here to help.

People living in Northern Ireland can call Lifeline on 0808 808 8000. Deaf and hard of hearing Textphone users can call Lifeline on 18001 0808 808 8000.

Your data, Your rights

For information on what data this service collects about you and how we will handle it please see our Your Data, Your Rights leaflet.