Keeping our lotteries safe and enjoyable
We want our lotteries and raffles to be fun, safe ways to support our work. We take our responsibilities seriously and follow the Gambling Commission’s Licence Conditions and Codes of Practice and the Fundraising Regulator’s Code of Fundraising Practice.
We follow the Fundraising Regulator’s Code of Fundraising Practice, which requires charities to treat supporters fairly, respectfully and with care. This includes taking extra steps to support anyone who may be in vulnerable circumstances.
Preventing underage gambling
All our gambling materials, website pages and terms and conditions clearly state that players must be 18 or over. We have age verification procedures in place to help us ensure that no one under the age of 18 plays in our society lotteries.
Supporting people in vulnerable circumstances
Everyone deserves to feel respected, informed and in control when deciding whether to take part in a lottery. Some people may be more at risk of harm due to their personal circumstances or may find it harder to make fully informed decisions.
If we think someone may be vulnerable, we take extra care and where necessary, we will not process lottery entries or will stop contacting them about gambling.
For free, confidential help with gambling concerns, you can contact:
If you gamble online elsewhere, you may also wish to register with GAMSTOP, the national self-exclusion scheme that helps you control online gambling across multiple operators.
GamCare also provide information on software you can download to block access to gambling websites.
For a copy of Barnardo’s Society Lotteries Social Responsibility Policy please contact our Supporter Care team via email or call them on 0300 003 2025.
Self-exclusion
If you’re worried about your gambling or would like to take a break, you can ask us to stop you entering our lotteries and stop sending you gambling related marketing. This is called self‑exclusion.
You can self‑exclude for six months up to five years. During this time, we won’t accept any entries from you, and you won’t receive any gambling related communications. After your exclusion period ends, the block will remain for another seven years unless you tell us you want to take part again.
If you also gamble online, you may wish to register with GAMSTOP, the national multi‑operator self‑exclusion scheme.
The self-exclusion form should only be used to inform us of your wishes to self-exclude. Should you wish to cancel your entries into our draws for any other reason, financial or otherwise, please contact our Supporter Care team who will be happy to help. You can email the Supporter Care team or call them on 0300 003 2025.
How self-exclusion works
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fill in the form below.
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we will update your records within two days of receiving your self-exclusion form.
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we will close your society lottery account and stop sending you marketing material related to gambling.
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if we hold money in your society lottery account, we will return it to you.
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we will put your name and details on a self-exclusion register.
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the self-exclusion will apply to all our society lottery products.
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you must choose to self-exclude for a specific period, anywhere between six months and five years.
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you cannot cancel the self-exclusion until the end of your chosen exclusion period.
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you can extend your period of exclusion in six-month periods.
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we will not send you any gambling related marketing materials or allow you to restart playing in our lotteries during the seven-year follow-up period unless you ask us to.
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if you want to end your self-exclusion during the seven-year follow-up period, you must request a restart gambling form from the Supporter Care Team. You can contact the Supporter Care team via email, phone: 0300 003 2025 or post: Supporter Care Team, Barnardo’s, Tanners Lane, Ilford, Essex, IG6 1QG.
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you must send your completed restart gambling form back by post to: Supporter Care Team, Barnardo’s, Tanners Lane, Ilford, Essex, IG6 1QG. The completed form is your formal authority to cease the self-exclusion agreement.
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you will have a one-day cooling off period after we receive your restart gambling form.
You can complete Barnardo’s self‑exclusion form online below or download a copy from the bottom of this page. If posting the form, please sign it and send it to: Supporter Care Team, Barnardo’s, Tanners Lane, Ilford, Essex, IG6 1QG.