Barnardo’s supporters are at the heart of our work.

This supporter charter sets out our commitment to you.

We respect and value you

  • we will never share or sell your name, address or other personal information with third parties.
  • we treat your data and information safely and securely at all times
  • if you tell us you don't want to be contacted in a certain way, we won't contact you that way

Find out more about our privacy policy

We are interested in your views and your experience

  • we will make it clear how you can get in touch with us and make this as simple and easy as possible
  • we welcome your views about what we are doing and the ways we might improve
  • we are honest and transparent at all times - when things go wrong we’ll acknowledge our mistakes and work quickly to put things right
  • we treat all complaints seriously and will investigate them promptly and respond to you as soon as possible

When you support Barnardo’s we will:

  • administer your donation efficiently, putting your gift to work quickly
  • acknowledge and welcome new supporters and provide information about Barnardo’s work and how your support makes it possible
  • use your donation wisely and responsibly
  • respect your wishes, wherever possible, if you would like to allocate your donation to a particular area of our work
  • keep you up to date on how your support is helping to improve the lives of children, young people and their families
  • communicate with you in the ways that you choose or not communicate with you if that is your choice

When you contact us, we will:

  • respond to your enquiries in an open, honest, courteous and professional way
  • provide a response to your questions within two days or let you know when you can expect a response if we need to investigate further
  • treat your information in a safe, secure, sensitive and confidential way

Contact us

We'd love to hear from you.

Please contact our supporter care team:

Barnardo’s supporter care
Tanners Lane
Barkingside
Ilford, Essex
IG6 1QG

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