Our supporter charter

Barnardo’s supporters are at the heart of our work.

Your support helps us to improve the lives of vulnerable children in the UK.

This supporter charter sets out our commitment to you.

we will never share or sell your name, address or other personal information with third parties.
we treat your data and information safely and securely at all times
if you tell us you don't want to be contacted in a certain way, we won't contact you that way

we will make it clear how you can get in touch with us and make this as simple and easy as possible
we welcome your views about what we are doing and the ways we might improve
we are honest and transparent at all times - when things go wrong we’ll acknowledge our mistakes and work quickly to put things right
we treat all complaints seriously and will investigate them promptly and respond to you as soon as possible

administer your donation efficiently, putting your gift to work quickly
acknowledge and welcome new supporters and provide information about Barnardo’s work and how your support makes it possible
use your donation wisely and responsibly
respect your wishes, wherever possible, if you would like to allocate your donation to a particular area of our work
keep you up to date on how your support is helping to improve the lives of children, young people and their families
communicate with you in the ways that you choose or not communicate with you if that is your choice

respond to your enquiries in an open, honest, courteous and professional way
provide a response to your questions within two days or let you know when you can expect a response if we need to investigate further
treat your information in a safe, secure, sensitive and confidential way

We'd love to hear from you.

Please contact our supporter care team:

Barnardo’s supporter care
Tanners Lane
Barkingside
Ilford, Essex
IG6 1QG