Barnardo’s supporters are at the heart of our work.
This supporter charter sets out our commitment to you.
We respect and value you
- we will never share or sell your name, address or other personal information with third parties.
- we treat your data and information safely and securely at all times
- if you tell us you don't want to be contacted in a certain way, we won't contact you that way
Find out more about our privacy policy
We are interested in your views and your experience
- we will make it clear how you can get in touch with us and make this as simple and easy as possible
- we welcome your views about what we are doing and the ways we might improve
- we are honest and transparent at all times - when things go wrong we’ll acknowledge our mistakes and work quickly to put things right
- we treat all complaints seriously and will investigate them promptly and respond to you as soon as possible
When you support Barnardo’s we will:
- administer your donation efficiently, putting your gift to work quickly
- acknowledge and welcome new supporters and provide information about Barnardo’s work and how your support makes it possible
- use your donation wisely and responsibly
- respect your wishes, wherever possible, if you would like to allocate your donation to a particular area of our work
- keep you up to date on how your support is helping to improve the lives of children, young people and their families
- communicate with you in the ways that you choose or not communicate with you if that is your choice
When you contact us, we will:
- respond to your enquiries in an open, honest, courteous and professional way
- provide a response to your questions within two days or let you know when you can expect a response if we need to investigate further
- treat your information in a safe, secure, sensitive and confidential way
Contact us
We'd love to hear from you.
Please contact our supporter care team:
- call 0300 003 2025 (9am to 5pm, Monday to Friday)
- e-mail: [email protected]
- write to:
Barnardo’s supporter care
Tanners Lane
Barkingside
Ilford, Essex
IG6 1QG