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Windsor Avenue
Family Resource Centre

Frequently asked questions

In relation to family work services:

Q. Will it cost me anything?

A. No, service users are referred by social services.

Q. How will I know how my child is doing?

A. There are opportunities to find out progress during home visits, project visits and internal review meetings.

Q. What do I do if I am unhappy about the service I am receiving?

A. You have a right to complain and we would like to hear from you if you are dissatisfied with the service you receive. Information on how to complain will be provided when you start. We welcome ideas about how the service could be improved and provide opportunities for people using the centre to contribute their views.