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Self Exclusion

We operate all our promotional activity for gaming in line with the Fundraising Code of Practice and under the licence conditions of the Gambling Act 2005.

Whilst the majority of people do gamble within their means, for some, gambling can become a problem. Self-exclusion allows a player to exclude themselves from future draws to accommodate their particular circumstances.

When a player requests to be excluded from future draws we will ensure they are not allowed to enter for a period of their choosing, the initial period must be at least 6 months but may be extended up to 5 years in increments of 6 months.

Please read the Self-Exclusion Information Sheet or request a copy to be sent in the post which explains the process and consequences of self-exclusion.

The self-exclusion form can be downloaded,  submitted online or sent to the player by post on request. Before self-exclusion can commence (unless the process online has been used to submit the form), it must be completed, signed and returned to:

Supporter Relations Team
Tanners Lane
Ilford, Essex

For any further information or to discuss self-exclusion confidentially please contact the Supporter Relations Team on 0800 008 7005

or email

If you need to talk to someone about problem gambling then contact Gambleaware, Gambleaware is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. Gambleaware can be contacted on 0808 8020 13

(local rate from UK).