See, Hear, Respond Wales is here to help children, young people and families cope with the Covid-19 crisis.

In response to COVID-19, we have a number of ways to offer you support if you live in Wales:

  • Confidential online referral
  • A free helpline (0800 157 7015)
  • A support hub of advice and information

Tell us a bit about yourself

Our online referral forms below are made for you to talk about a number of things:

  • anxieties (or other feelings) about living with COVID restrictions and lockdown
  • being in school
  • help with isolation
  • help with particular things such as those with health vulnerabilities or disabilities
  • relationships with parents and family  
  • stress or money problems
  • keeping safe and well during covid
  • using online methods of communication and media safely​

Support hub

Our support hub is a space for parents, carers and young people to access a range of materials, resources and much more to help deal with some of the challenges the pandemic has presented. 

  • Brain icon

    Emotional wellbeing

    The Mental Health Sub-Hub features lots of useful resources to help you prioritise yours and your children’s mental health.

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    Supporting families

    In the Supporting Families Sub-Hub you will find a range of resources, tools, videos and more focused on supporting your family during the pandemic.

  • Icon of globe

    Online life

    We know that helping children navigate the internet can be a real concern for many parents and carers. The Online Life Sub-Hub features guides and resources to help you talk to your child.

  • Icon of backpack

    Back to school

    In the back to school sub hub you will find a range of resources, tools, videos and more to help you support your child’s journey going back to school.

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    Special Educational Needs & Disability

    The SEND Sub-Hub features information and resources for children with complex needs, such as children and young people with special educational needs and disability (SEND).

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    Young carers

    The Young Carers Sub-Hub is where you will find a range of resources, tools, videos to support you as a young carer dealing with increased pressure during the pandemic.

What sorts of resources will I find here?

You will be able to find lots of helpful resources, from articles to toolkits, podcasts to animations, and much more.

I am a professional, can I access the resources?

Yes, the See, Hear, Respond Hub is an interactive space where you will find a range of materials to signpost service users to.

Other useful COVID advice Welsh links:

The Samaritans offer confidential advice and support and also offer a Service in Welsh, or phone 116 124

Meic is the helpline service for children and young people up to the age of 25 in Wales. From finding out what’s going on in your local area to help dealing with a tricky situation, see their website or phone 08088023456

The Welsh Government has information on COVID lockdowns, restrictions, Track and Trace and Testing  etc. They also have a site on where families can get support

Public Health Wales has the latest information about the situation in Wales and lots of links to other organisations that can help

NHS medical advice and support has information such as symptoms and getting a test  you can go to.

Shelter Cymru has Housing and finance advice services you can visit

LGBT Cymru has information if you are LGBTQ or want specialist advice or support. You can contact the helpline service on their website or phone 08009804021

If you are experiencing domestic abuse or sexual violence or are concerned about someone you can visit the Welsh government helpline website or call them on 08088010800 

Safer Wales has information about specific services for men experiencing domestic abuse

Safeguarding children’s Boards have a lot of information about local services and ways to access children and adult support in your area. They also have information about how to report children and adult safeguarding concerns

Remember: in an emergency, always contact 999 and in non-emergencies, contact 101

Your data, Your rights

For information on what data this service collects about you and how we will handle it please see our Your Data, Your Rights leaflet (in English) or ​​​ Your Data, Your Rights leaflet (in Welsh).​