Frequently asked questions

Q. How can I get involved with the service?

A. We accept both self referrals and agency referrals from GPs, health visitors and social workers. If you‘d like to find out more about referrals please contact us.

Q. Is the service confidential?

A. SOFALLI offers a confidential service, except in exceptional circumstances where someone is at risk of abuse or harm, in which case we might be required to notify a relevant agency.

Q. Is the service free?

A. Yes, the service is free to people who live in Birmingham