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Information services (IS)

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The IS department's mission is to:

  • Source and deliver excellent-value IT operations and services;
  • Deeply understand the needs of the business and in partnership deliver appropriate business solutions; and
  • Deliver strategic insight and leadership to Barnardo’s, based on our understanding of technology and the connected economy.

On the technical front we provide systems and technology to over 10,000 users, in over 1,600 locations. We run a comprehensive WAN, we support nearly 2,000 mobile users, we have over 170 physical servers in our data centre (many more virtual servers of course), and our SAN is over 26Tbytes. The technologies employed come from various suppliers including IBM, Compaq, Microsoft, and Opentext.

On the business front we have over 200 applications deployed; either developed in-house or major commercial packages e.g. Oracle ERP. We have a full development and support capability largely based around Microsoft, Oracle and Opentext, not forgetting the web development and content capability to design and support the external and internal websites.

All our systems are based on best of breed hardware and software giving us a secure and high quality IT business structure.

Could you join us?

We are committed to the development and career advancement of our people and use a performance review process that follows the roles and levels available through SFIA: Skills for the Information Age.

Our teams

The IS department comprises nearly 90 staff organised into several teams:

  • Account Management / Customer Relationship – engage with the business to understand their needs and translate them into successful IS solutions, as well as providing more localised support services including learning and development
  • Project / Programme Management – deliver major programmes and projects, both within IS and across the whole organisation, using Prince2
  • Application – deliver new and support existing business applications, typically with an ‘e’ or an ‘i’ in front of them.
  • Technology – keep all the hardware, software and communications operating, refreshed and renewed as required by pretty much everyone
  • Service Management – deliver full ITIL based service management from help desk through problem management to change management and beyond
Barnardo's values diversity and is committed to providing equality of opportunity for all.


Bronze Award – Training Department of the Year (Public Sector) 2012