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Frequently asked questions

Q. How do I make a referral?

A. Please see our individual service pages for information on how to refer to each Service. Most referrals are made by telephoning or emailing the Service and requesting a referral form which is then completed by the Referrer and returned to the Service.

Q. What information should be included in a referral?

A. We require core information on family members such as: names, addresses, dates of birth etc. We also require equality information such as disabilities, legal status e.g. whether child is on Child Protection Register.  We ask for information on other agencies who are involved with the family, background information and reasons for referral.

Q. What happens after a referral is made?

A. Each service has different criteria however most are discussed at fortnightly internal referral.  Referrers are advised after the meeting if the referral has been accepted and if not, a clear reason as to why it was not felt appropriate.  In this instance we do usually try to suggest another appropriate service.

Q. How long will the child/family have to wait before they receive support?

A. Again, this depends on each individual Service, taking into consideration the priority of the referral; If there are any current waiting lists factors such as the age of the children etc, their current legal status, living arrangements, and number of other agencies involved with them will be considered. The Referrer will receive an estimate timescale once the referral has been accepted.

Q. How often will the child/family see their Worker?

A. The frequency of our contact with children and their families depends on the individual needs and is negotiated and agreed with them to ensure that contact is at an appropriate level.  This can range from one session a week to daily visits.

Q. What are the experience / background of the staff?

A. The team have a variety of different professional backgrounds, ranging from Social Work, Nursery Nurses, Community Education, Substance Misuse workers, Residential workers etc.

Q. Who will know if I receive a service from Barnardo's and who is likely to be involved?

A. Any referral to our Services is made with the child/young person or parent/carer's consent.  Often families are involved with other support services and we would ask permission to contact these people if this was relevant to the work that we do. The service encourages partnership working with other agencies with the aim of providing better services to children and families.

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