Frequently asked questions
Q. How do I make a referral?
A. Please see our individual service pages for informaiton on how to refer to each Service. Most referrals are made by telephoning the Service and speaking to a Project Worker however some referrals can be emailed/sent to referrers.
Q. What information should be included in a referral?
A. We require core information such as names, addresses, dates of birth of family members. We also require equality information such as disabilities, legal status e.g. whether child is on Child Protection register etc. We ask for informaiton on other agencies who are involved with the family, family and background information and reasons for referral.
Q. What happens after a referral is made?
A. Each service has a different criteria.
Referrals to our Intensive Family Support and Assessment service and Children Affected by Parental Substance Misuse service are discussed at a 6 weekly multi-agency referral meeting where professionals from agencies such as Social Work, Health, Education and voluntary agencies attend.
Referrals to our Outreach and Children's Rights services are discussed within the team and allocated accordingly.
All Referrers are made aware of the decisions.
Q. How often will I receive a service?
A. The frequency of our contact with children and their families depends on the individual needs and is negotiated and agreed with them to ensure that contact is at an appropriate level.
Q. What is the experience / background of the staff?
A. The team have a variety of different professional backgrounds, ranging from Social Work, Nursery Nurses, Community Education, Substance Misuse workers, Residential workers etc.
Q. Who will know if I receive a service from the project and who is likely to be involved?
A. Any referral to the project is made with the child/young person or parent/carer's consent. Often families are involved with other support services and we would ask permission to contact these people if this was relevant to the work that we do. The service encourage spartnership working with other agencies with the aim of providing better services to children and families.