Frequently asked questions
Q. How do I make a referral?
A. Please see our individual service pages for information on how to refer to each Service. Most referrals are made by telephoning the Service and speaking to a Project Worker however some referrals can be emailed/sent to referrers.
Q. What information should be included in a referral?
A. We require core information such as names, addresses, dates of birth of family members. We also require equality information such as disabilities, legal status e.g. whether child is on Child Protection register etc. We ask for information on other agencies who are involved with the family, family and background information and reasons for referral.
Q. What happens after a referral is made?
A. Each service has a different criteria however nmost are discussed at internal referral meetings and are allocated on a priority basis. Referrals are advised after the meeting if the referral has been accepted and if not, a clear reason as to why it was not felt appropriate. In this instance we do usually try to suggest another appropriate service.
Q. How often will I receive a service?
A. The frequency of our contact with children and their families depends on the individual needs and is negotiated and agreed with them to ensure that contact is at an appropriate level.
Q. What is the experience / background of the staff?
A. The team have a variety of different professional backgrounds, ranging from Social Work, Nursery Nurses, Community Education, Substance Misuse workers, Residential workers etc.
Q. Who will know if I receive a service from the project and who is likely to be involved?
A. Any referral to the project is made with the child/young person or parent/carer's consent. Often families are involved with other support services and we would ask permission to contact these people if this was relevant to the work that we do. The service encourage spartnership working with other agencies with the aim of providing better services to children and families.